Our Services
what we offer
Customer Support
We at Chayahchem, aim to provide a range of valued services to our customers. Our commitment to you does not just end at the checkout page. Both pre-sales and after-sales support is available by phone or email and you will find our contact details on every page of this site.
Chemical Sourcing Services
Do you need a chemical for a particular application but just cannot find it anywhere at a reasonable cost or quantity? Why not ask us! and we will endeavour to supply you with what you need. We have lots of contacts in the chemical industry and can can definitely help.
Chemical Stock Clearance
If you are trying to dispose of any chemicals, from 20Kg to 10,000L, contact us and we may be able to help. If the products you have are of interest to us then we will offer to buy them from you and have them shipped to our own factory. You might be surprised at the wide range of chemicals that we are looking to source.
Educational Retailing
The primary purpose of our site may be as an online retailer; however we think that we can better serve our customers if our sites are as informative as possible. For every product we sell, we also research as many applications and uses as possible and make all of the information that we find available to you on the product pages. Eventually, we hope to become one of the biggest online resources for practical information about chemicals and the chemical industry. That is why we also maintain an articles section where we regularly post interesting and informative articles about our products and industry.
Responsible Selling
With the advent of the internet and e-commerce, there has been an explosion of companies and individuals selling chemicals to the public. However, we believe that what sets Chayahchem apart as a chemical retailer is our lasting commitment to responsible selling practices. This means that we will always make technical specifications and datasheets available to our customers so that you have all the information you need to safely use our products. Our labels are the flashiest in the market, and they are always clear, concise and informative.
Many online retailers are happy to simply pop potentially dangerous chemicals into a jiffy bag and put them in the post. We on the other hand recognise that safety comes first. We do our best to package our products safely and robustly. We also work with our in-house sameday delivery couriers to ensure that our products reach you quickly and safely. Where the products being sent are potentially hazardous (marked Hazchem on our site) we will only send them with couriers that are equipped to deal with them safely. Unfortunately, we are aware that occasionally products will be lost or damaged in transit, and we do our best to ensure these problems are dealt with quickly and efficiently.
